PLEASE REACH OUT TO OUR SUPPORT TEAM AT CUSTOMERSERVICE@PRVNFITNESS.COM FOR ANY AND ALL QUESTIONS REGARDING OUR PRODUCTS, YOUR ORDERS,

OUR TEAM IS AVAILABLE DURING THE BUSINESS HOURS OF MONDAY - FRIDAY 7AM - 5PM CST.

OUR TEAM STRIVES TO RESPOND TO ALL INQUIRES AS QUICKLY AS POSSIBLE, TYPICALLY WITHIN 24-48 HOURS. HOWEVER RESPONSE TIMES MAY VARY DEPENDING ON THE VOLUMEOF INQUIRES WE RECEIVE AND THE COMPLEXITY OR THE ISSUE.

YES! YOU CAN CREATE AN ACCOUNT BY CLICKING ON THE "SIGN IN" OR "CREATE ACCOUNT" BUTTON ON THE WEBSITE. FOLLOW THE INSTRUCTIONS TO CREATE AN ACCOUNT.

THROUGH YOUR CUSTOMER PORTAL YOU WILL BE ABLE TO ACCESS THE FOLLOWING PRVN SERIVES

• PRVN PRODCUT SUBSCRIPTION
• PRVN AFFILAITE SUBSCRIPTIONS
• CUSTOMER ORDER INFO
• EXCLUSIVE MEMBER ONLY DISCOUNT
• WHOLESALE ACCOUNT INFORMATION..

WE CURRENTLY SUPPORT PAYMENTS FROM ALL MAJOR CREDIT AND DEBIT CARDS, AS WELL AS ALTERNATIVE PAYMENT METHODS LIKE APPLE PAY, GOOGLE PAY, AND SHOP PAY.

PLEASE THAT THE AVAILABILITY OF PAYMENT METHODS CAN VARY DEPENDING ON YOUR LOCATION.

WE HAVE A 30-DAY RETURN POLICY ON APPAREL AND ACCESSORY ITEMS ONLY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. NOREFUNDS WILL BE ISSUED FOR E-BOOKS OR THIRS PARTY FITNESS PROGRAMS.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LLALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

TO START A RETURN, YOU CAN CONTACT US AT CUSTOMERSERVICE@PRVNFITNESS.COM. IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL ASINSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

YOU CAN ALWAYS CONTACT US FOR ANY QUESTION REGARDING RETURNS AT CUSTOMERSERVICE@PRVNFITNESS.COM.

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CANEVALUATE THE ISSUE AND MAKE IT RIGHT. DAMAGED ITEMS WILL ONLY BE ELIGIBLE FOR REFUND STATUS IF REPORTED WITHIN 7 DAYS OF SHIPMENT DELIVERY.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS, OR GIFT CARDS.

E-BOOKS AND PROGRAMMING SALES ALSO ALL FINAL AND NOT ELIGIBLE FOR RETURN SUBMISSION.

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEWITEM.

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED. IF APPROVED, YOU’LL BE AUTOMATICALLYREFUNDED ON YOUR ORIGINAL PAYMENT METHOD. REFUND PAYMENTS CAN TAKE 3-5 BUSINESS DAYS TO BE TRANSFERRED INTO YOUR BANK OR CREDIT CARD PROCESSOR.

IF YOUR REFUND HAS NOT PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 DAYS THEN FIRST CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIMEBEFORE YOUR REFUND IS OFFICIALLY POSTED.NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.IF YOU’VE DONE ALL OF THISAND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT CUSTOMERSERVICE@PRVNFITNESS.COM.

CONTACT US FIRST: BEFORE INITIATING A CHARGEBACK, WE ASK THAT CUSTOMERS CONTACT US FIRST TO RESOLVE ANY ISSUES OR DISPUTES. WE HAVE A DEDICATEDCUSTOMER SUPPORT TEAM AVAILABLE TO ASSIST WITH ANY QUESTIONS OR CONCERNS RELATED TO ORDERS, REFUNDS, OR EXCHANGES. CUSTOMERS CAN REACH OUTTO US VIA EMAIL, PHONE, OR LIVE CHAT, AND WE WILL DO OUR BEST TO RESOLVE ANY ISSUES AS QUICKLY AS POSSIBLE.

CHARGEBACK FEES: IN THE EVENT THAT A CHARGEBACK IS INITIATED, THE CUSTOMER WILL BE RESPONSIBLE FOR ANY ASSOCIATED FEES THAT ARE INCURRED BY OURCOMPANY. THESE FEES MAY INCLUDE CHARGEBACK FEES, BANK FEES, AND ADMINISTRATIVE FEES, WHICH CAN BE SUBSTANTIAL. WE STRONGLY ENCOURAGECUSTOMERS TO CONTACT US FIRST BEFORE INITIATING A CHARGEBACK TO AVOID THESE FEES

WE TAKE CHARGEBACKS SERIOUSLY AND WILL DO OUR BEST TO ADDRESS ANY ISSUES OR DISPUTES THAT ARISE. HOWEVER, WE ALSO ASK THAT CUSTOMERS CONTACTUS FIRST TO RESOLVE ANY ISSUES BEFORE INITIATING A CHARGEBACK, AS THIS CAN RESULT IN UNNECESSARY FEES AND DELAYS IN RESOLVING THE ISSUE.

DUE TO WAREHOUSE’S CURRENT RETAIL VOLUME AND QUICK ORDER PROCESSING, ONCE YOUR ORDER HAS BEEN SUBMITTED WECANNOT ISSUE ANY CHANGES. IF YOU ARE LOOKING TO MAKE A CHANGE TO YOUR ORDER YOU WILL NEED TO SUBMIT A RETURN REQUESTAND START A FORMAL RETURN BY CONTACTING CUSTOMERSERVICE@PRVNFITNESS.COM

BE SURE TO KEEP AN EYE ON OUR SOCIAL MEDIA FOR ALL SPECIAL PROMOS AND DISCOUNTS CODES OFFERED THROUGHOUT THE YEAR.

YOU CAN ALSO JOIN OUR SUBSCRIPTION PLANS, EMAIL LIST, AND TEXT GROUPS FOR EXCLUSIVE MEMBER OFFERS!

PROMO CODES AND DISCOUNTS ARE NOT ELIGIBLE TO BE COMBINED OR USED IN THE SAME ORDER.

YOU CAN NOW TAKE ADVANTAGE OF OUR BUNDLE PACKAGES TO CREATE EVEN MORE DISCOUNT ON MULTIPLE PACKAGED ITEMS!

THE PRVN WAREHOUSE CURRENTLY ON ALL BUSINESS DAYS FROM THE HOURS OF 7AM - 5PM CST. OUR WAREHOUSE WILL BE CLOSED ONALL OFFICIAL GOVERNMENT HOLIDAYS.

SHIPPING RATES WILL BE CALCULATED BASED ON YOUR GEOGRAPHIC LOCATION COLLECTED UPON CHECK OUT, ALONG WITH THE SIZE,WEIGHT AND DIMENSIONS OF YOUR PACKAGE.

ALL ORDERS ARE SUBJECT TO TAX LAWS IN YOUR CURRENT STATES OR COUNTRY.

PRVN CURRENTLY OFFERS SHIPPING TO ALL MAJOR COUNTRIES AND LOCATIONS. YOU WILL BE ABLE TO CHECK SHIPPING AVAILABILITY ATCHECKOUT UPON SELECTION OF YOUR SHIPMENT OPTIONS AND SELECTED DELIVERY TIME FRAME.

YOU CAN APPLY FOR A WHOLESALE PRODUCT ACCOUNT BY VISITING OUR PRVN WHOLESALE PAGE AND FILLING OUT THE APPLICATION FORM. YOU WILL NEED TOPROVIDE INFORMATION ABOUT YOUR COMPANY, RESALE CERTIFICATES AND THE PRODUCTS YOU WOULD LIKE TO SELL.

WHOLESALE PARTNERS WILL HAVE ACCESS TO EXCLUSIVE PRVN PARTNERSHIP PRICING ONCE REQUIRED MINIMUM ORDER QUANTITIES ARE MET.

IF YOU ARE INTERESTED IN CARRYING PRVN PRODCUT AT YOUR RETAIL LOCATION OR BECOMING A THIRD PARTY PARTNER OF PRVN,PLEASE EMAIL NICJOHNSTON@PRVNFITNESS.COM TO SPEAK ABOUT PARTNERSHIP OPPORTUNITIES AND FURTHER RETAIL OPPORTUNITIES.

WE ARE EXTREMELY PROUD TO OFFER ENTIRE FAMILY OF PRVN FITNESS PROGRAMMING ON THE FOLLOWING PLATFORMS!

PRVN AFFILAITES

• GOOGLE DOC SUBSCRIPTIONS
• BEYOND THE WHITEBOARD
• PUSH PRESS
• STREAMFIT

PRVN MASTERS / PRVN60 / PRVN COMPETE

• BEYOND THE WHITEBOARD
• TRAIN HEROIC

PLEASE SEE OUR PRIVACY POLICY PAGE HERE FOR OUR COMPLETE PRVN COMPANY POLICY REGARDING ALL PRODUCTS AND SERVICES.

HATCHERY NOTE: PLEASE LINK TO THE PRIVACY POLICY ABOVE ON ANOTHER PAGE

PLEASE SEE OUR EMAIL & TEXT TERMS AND CONDITIONS PAGE PAGE HERE FOR OUR PRVN MARKETING TERMS AND CONDITIONSREGARDING ALL PRODUCTS AND SERVICES.

HATCHERY NOTE: PLEASE LINK TO THE PRIVACY POLICY ABOVE ON ANOTHER PAGE

PLEASE SEE OUR TERMS OF SERVICE PAGE HERE FOR OUR COMPLETE LIST OF TERMS AND SERVICES REGARDING ALL PRODUCTSAND SERVICES.

HATCHERY NOTE: PLEASE LINK TO THE PRIVACY POLICY ABOVE ON ANOTHER PAGE