Terms of service

OVERVIEW 

This website is operated by PRVN Fitness LLC. Throughout the site, the terms “we”, “us” and  “our” refer to PRVN. PRVN Fitness, PRVN Performance offers this website, including all  information, tools and services available from this site to you, the user, conditioned upon your  acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and  agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”),  including those additional terms and conditions and policies referenced herein and/or available  by hyperlink. These Terms of Service apply to all users of the site, including without limitation  users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website or our services. By accessing or using any part of the site, you agree to be bound by these Terms of  Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer,  acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the  Terms of Service. You can review the most current version of the Terms of Service at any time  on this page. We reserve the right to update, change or replace any part of these Terms of  Service by posting updates and/or changes to our website. It is your responsibility to check  this page periodically for changes. Your continued use of or access to the website following the  posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that  allows us to sell our products and services to you. 

SECTION 1 – DIGITAL PROGRAMMING REFUND & CANCELLATION POLICY

All digital programming purchases made through the PRVN App or any third-party partner  platforms (including but not limited to mobile app stores and partner integrations) are final once  the trial period has ended. 

No refunds will be issued for subscription charges resulting from a user’s failure to cancel,  missed cancellation, or oversight without exception. By purchasing a PRVN Fitness digital  product or subscription, you acknowledge and agree that all recurring payments are your  responsibility and will continue to be charged until the subscription is canceled by you. 

If you believe a technical error occurred such as a duplicate charge, incorrect billing date, or  failed cancellation caused by a verified platform malfunction please contact  cs@prvnfitness.com with supporting evidence (e.g., transaction ID, timestamps, screenshots).  PRVN Fitness will review and verify the claim and issue an adjustment only if a genuine system  error is confirmed. 

All subscription cancellations must be manually completed by the user within their account  settings. If you are unable to access your account due to technical issues, forgotten  passwords, or other login problems, you must email cs@prvnfitness.com with your cancellation  request and an explanation of why you cannot access your account. 

All such requests must be received at least three (3) full business days prior to your next  scheduled billing date. Cancellations submitted fewer than three full business days before  billing will not be processed in time, and the resulting charge will remain the responsibility of the user. Refunds will not be issued for payments processed after this three-day window,  regardless of when the email was sent or received. 

Customers are solely responsible for maintaining accurate account information, including login  credentials, payment details, and active subscription status. PRVN Fitness is not liable for  charges incurred due to outdated or incorrect account information. 

If a customer creates multiple accounts or purchases duplicate subscriptions under different  email addresses or devices, PRVN Fitness will not issue refunds or adjustments for those  charges. It is the user’s responsibility to ensure that only one active account exists per  subscription type. 

To prevent fraudulent refund requests, PRVN Fitness maintains detailed usage, access, and  billing logs. Any dispute filed with a payment processor after confirmed usage or failure to  follow the cancellation process may be classified as fraudulent and contested with full  supporting evidence, including platform access records and agreement confirmations. 

By using PRVN Fitness digital products, you acknowledge and agree that: - You are responsible for monitoring your billing cycles and subscription renewals. - Forgotten cancellations, expired payment methods, or changes to your billing account do not  qualify for refunds. 

- PRVN Fitness reserves the right to suspend or terminate access for users who abuse refund  or dispute processes. 

SECTION 2 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in  your state or province of residence, or that you are the age of majority in your state or province  of residence and you have given us your consent to allow any of your minor dependents to use  this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use  of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your  Services. 

SECTION 3 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred  unencrypted and involve (a) transmissions over various networks; and (b) changes to conform  and adapt to technical requirements of connecting networks or devices. Credit card  information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service,  use of the Service, or access to the Service or any contact on the website through which the  service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or  otherwise affect these Terms. 

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more  accurate, more complete or more timely sources of information. Any reliance on the material on  this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not  current and is provided for your reference only. We reserve the right to modify the contents of  this site at any time, but we have no obligation to update any information on our site. You agree  that it is your responsibility to monitor changes to our site. 

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content  thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change,  suspension or discontinuance of the Service. 

SECTION 6 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These  products or services may have limited quantities and are subject to return or exchange only  according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our  products that appear at the store. We cannot guarantee that your computer monitor's display  of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any  person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any products or services that we offer. All  descriptions of products or product pricing are subject to change at anytime without notice, at  the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer  for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material  purchased or obtained by you will meet your expectations, or that any errors in the Service will  be corrected. 

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit  or cancel quantities purchased per person, per household or per order. These restrictions may  include orders placed by or under the same customer account, the same credit card, and/or  orders that use the same billing and/or shipping address. In the event that we make a change  to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing  address/phone number provided at the time the order was made. We reserve the right to limit  or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or  distributors. 

You agree to provide current, complete and accurate purchase and account information for all  purchases made at our store. You agree to promptly update your account and other  information, including your email address and credit card numbers and expiration dates, so  that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

PRODUCT REFUNDS

Please review our refund policy HERE. We cannot issue an refund on  digital programming products unless a fraudulent charge or payment processing error as  occurred. If you believe one of these issue has occurred please attached all appropriate  evidence in your inquiry.

SECTION 8 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have  any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available”  without any warranties, representations or conditions of any kind and without any  endorsement. We shall have no liability whatsoever arising from or relating to your use of  optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and  discretion and you should ensure that you are familiar with and approve of the terms on which  tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including,  the release of new tools and resources). Such new features and/or services shall also be  subject to these Terms of Service. 

SECTION 9 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from  third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with  us. We are not responsible for examining or evaluating the content or accuracy and we do not  warrant and will not have any liability or responsibility for any third-party materials or websites,  or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services,  resources, content, or any other transactions made in connection with any third-party  websites. Please review carefully the third-party's policies and practices and make sure you  understand them before you engage in any transaction. Complaints, claims, concerns, or  questions regarding third-party products should be directed to the third-party. 

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or  without a request from us you send creative ideas, suggestions, proposals, plans, or other  materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you  agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and  otherwise use in any medium any comments that you forward to us. We are and shall be under  no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any  comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our  sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic,  obscene or otherwise objectionable or violates any party’s intellectual property or these Terms  of Service. 

You agree that your comments will not violate any right of any third-party, including copyright,  trademark, privacy, personality or other personal or proprietary right. You further agree that  your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or  contain any computer virus or other malware that could in any way affect the operation of the  Service or any related website. You may not use a false e‑mail address, pretend to be someone  other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.  You are solely responsible for any comments you make and their accuracy. We take no  responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 11 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To  view our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical  errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions,  offers, product shipping charges, transit times and availability. We reserve the right to correct  any errors, inaccuracies or omissions, and to change or update information or cancel orders if  any information in the Service or on any related website is inaccurate at any time without prior  notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any  related website, including without limitation, pricing information, except as required by law. No  specified update or refresh date applied in the Service or on any related website, should be  taken to indicate that all information in the Service or on any related website has been modified  or updated. 

SECTION 13 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from  using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or  participate in any unlawful acts; (c) to violate any international, federal, provincial or state  regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual  property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,  defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,  religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading  information; (g) to upload or transmit viruses or any other type of malicious code that will or  may be used in any way that will affect the functionality or operation of the Service or of any  related website, other websites, or the Internet; (h) to collect or track the personal information  of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or  immoral purpose; or (k) to interfere with or circumvent the security features of the Service or  any related website, other websites, or the Internet. We reserve the right to terminate your use  of the Service or any related website for violating any of the prohibited uses. 

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted,  timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be  accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or  cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The  service and all products and services delivered to you through the service are (except as  expressly stated by us) provided 'as is' and 'as available' for your use, without any  representation, warranties or conditions of any kind, either express or implied, including all  implied warranties or conditions of merchantability, merchantable quality, fitness for a particular  purpose, durability, title, and non-infringement. 

In no case shall PRVN Fitness, our directors, officers, employees, affiliates, agents,  contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim,  or any direct, indirect, incidental, punitive, special, or consequential damages of any kind,  including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement  costs, or any similar damages, whether based in contract, tort (including negligence), strict  liability or otherwise, arising from your use of any of the service or any products procured using  the service, or for any other claim related in any way to your use of the service or any product,  including, but not limited to, any errors or omissions in any content, or any loss or damage of  any kind incurred as a result of the use of the service or any content (or product) posted,  transmitted, or otherwise made available via the service, even if advised of their possibility. 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for  consequential or incidental damages, in such states or jurisdictions, our liability shall be limited  to the maximum extent permitted by law. 

SECTION 15 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Prvn Fitness and our parent, subsidiaries,  affiliates, partners, officers, directors, agents, contractors, licensors, service providers,  subcontractors, suppliers, interns and employees, harmless from any claim or demand,  including reasonable attorneys’ fees, made by any third-party due to or arising out of your  breach of these Terms of Service or the documents they incorporate by reference, or your  violation of any law or the rights of a third-party. 

SECTION 16 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or  unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted  by applicable law, and the unenforceable portion shall be deemed to be severed from these  Terms of Service, such determination shall not affect the validity and enforceability of any other  remaining provisions. 

SECTION 17 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive  the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may  terminate these Terms of Service at any time by notifying us that you no longer wish to use our  Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or  provision of these Terms of Service, we also may terminate this agreement at any time without  notice and you will remain liable for all amounts due up to and including the date of  termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 18 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not  constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in  respect to The Service constitutes the entire agreement and understanding between you and  us and govern your use of the Service, superseding any prior or contemporaneous  agreements, communications and proposals, whether oral or written, between you and us  (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against  the drafting party. 

SECTION 19 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall  be governed by and construed in accordance with the laws of United States. 

SECTION 20 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to  check our website periodically for changes. Your continued use of or access to our website or  the Service following the posting of any changes to these Terms of Service constitutes  acceptance of those changes.

SECTION 21 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at cs@prvnfitness.com